Cancellation Policy

At The Hair Shop, we value your time and ours. To ensure we can offer appointments to all of our clients, we kindly ask that you respect our cancellation policy.

* We require at least 48 hours’ notice if you need to cancel or rearrange your appointment.

* Cancellations made with less than 48 hours’ notice may be subject to a 50% cancellation fee.

* Same-day cancellations or missed appointments (no-shows) will be charged 100% of the appointment cost.

* Appointments that require a deposit are non-refundable if cancelled within 48 hours of the appointment.

* If you arrive more than 15 minutes late, we may need to shorten your appointment or reschedule it. This may still incur a cancellation fee.

We understand that emergencies can happen, and exceptional circumstances will always be considered at our discretion.

Thank you for your understanding and continued support. Our cancellation policy helps us minimise lost appointment time and allows us to offer availability to other clients waiting for an appointment.